# Support & Resources (/docs/verdent-manager/reference/support-resources)

> Getting help and additional resources for Verdent



Quick links to support channels, documentation, and additional resources.

***

## Getting Help [#getting-help]

### Official Support [#official-support]

**Email Support:**

* **Email:** [support@verdent.ai](mailto:support@verdent.ai)
* **Response time:** Typically within 24–48 hours
* **Best for:** Technical issues, billing questions, account problems

**When contacting support, include:**

1. Verdent version
2. Platform and version
3. Operating system and version
4. Error messages (exact text or screenshots)
5. Steps to reproduce the issue
6. Expected vs actual behavior

### Community Resources [#community-resources]

**Discord Community:**

* [Join the Verdent community](https://discord.com/invite/NGjXEZcbJq) for real-time support
* Active community of Verdent users and team members
* Real-time troubleshooting assistance

**Documentation:**

* This documentation site (complete guides and references)
* FAQ pages for common questions
* Troubleshooting guides for known issues

**Update Channels:**
Check for the latest release notes and updates.

***

## Official Resources [#official-resources]

### Verdent Platform [#verdent-platform]

**Desktop App:**

* Available for macOS and Windows
* Download from [verdent.ai](https://www.verdent.ai)

**VS Code Extension:**

* [VS Code Marketplace](https://marketplace.visualstudio.com/items?itemName=verdentai.verdent) - Install and read reviews
* Seamless workflow integration with the desktop app

***

## Legal & Privacy [#legal--privacy]

### Terms & Privacy [#terms--privacy]

**Privacy Policy:**
Your code privacy is a top priority. See the Security & Compliance page for details on data handling practices.

**Terms of Service:**
Verdent's terms of service govern usage of Verdent products and associated services. Contact [support@verdent.ai](mailto:support@verdent.ai) for specific terms questions.

**Data Retention:**
See the Security page for information on how long data is retained and your rights regarding your data.

### Compliance [#compliance]

For compliance information (SOC 2, GDPR, HIPAA), see the Security & Compliance page.

***

## Pricing & Subscriptions [#pricing--subscriptions]

Shared subscription and credit policies now live in [Account & Billing](/docs/account-billing/overview). Use those pages for pricing tiers, Eco Mode, billing-cycle rules, top-ups, and Streak Bonus details.

<CardGroup cols="2">
  <Card title="Credits & Plans" href="/docs/account-billing/credits-and-plans">
    Pricing tiers, shared credits, top-ups, and usage factors
  </Card>

  <Card title="Billing Cycle & Rollover" href="/docs/account-billing/billing-cycle-and-rollover">
    Credit refresh timing and rollover rules
  </Card>

  <Card title="Run Out of Credits" href="/docs/account-billing/run-out-of-credits">
    What happens when your available credits reach zero
  </Card>

  <Card title="Eco Mode" href="/docs/account-billing/eco-mode">
    Continue with selected low-cost models after your credits run out
  </Card>

  <Card title="Subscription Streak" href="/docs/account-billing/subscription-streak">
    How Streak Bonus grows across consecutive billing cycles
  </Card>
</CardGroup>

***

## Release Notes [#release-notes]

### Staying Updated [#staying-updated]

**Check for updates:**

* Verdent automatically notifies of updates
* View release notes for new versions
* Enable auto-update in settings

**What's included in release notes:**

* New features and improvements
* Bug fixes and performance enhancements
* Breaking changes and migration guides
* Deprecation notices

<Note>
  Detailed version history and changelog information is maintained by the Verdent team. Check the [official changelog](https://www.verdent.ai/changelog?app_source=deck) or contact [support@verdent.ai](mailto:support@verdent.ai) for specific version details.
</Note>